Terms & Conditions
This section establishes the regulation of distance sales originating on the website www.suecos.es, whose owner is SUECOS FOOTWEAR, SLU. ( "SUECOS").
The following terms and conditions apply to all orders placed by the customer (hereinafter "the buyer or customer") with SUECOS through the www.suecos.es site or the SUECOS owned mobile application.
These general conditions will be accessible at all times from the website and will prevail over any other document that contradicts them, without prejudice to the provisions of the legislation in force.
The validation of the order by the buyer implies unreserved acceptance of these conditions, in response to the above the buyer accepts the following:
1.- That he/she is a person with sufficient capacity to contract.
3 .- That assumes all the obligations set forth.
SUECOS is not intended for the processing of data of minors. In the event that a minor wishes to be a recipient of our services must be able to consent to the processing of personal data in accordance with current legislation. Otherwise you must provide authorization from parents or legal guardians.
SUECOS reserves the right to modify the contractual offer, constituted by these terms and conditions at any time. Such modifications will be binding for all purchases made after its publication on the website.
IDENTITY OF THE PARTIES
On the one hand, SUECOS FOOTWEAR, SLU. (SUECOS) (Owner of the website www.suecos.es) as supplier of the products purchased by the buyer, residing at C / Foronda, 6, 1º, 28034, Madrid (Madrid), with CIF B66748377. Email address: firstname.lastname@example.org, registered in the Mercantile Register of Barcelona, Volume 45316, Folio 176, sheet 483945 dated 15/04/2016.
On the other hand, the buyer or customer, registered on the web through the completion of the form "Registration". The data required for the creation of a new account will be: name, surname, email, date of birth and password, in addition to this we will need a shipping and billing address. The customer is responsible for the data provided to be truthful and real.
This website also allows the purchase without prior registration of the buyer. In this mode of purchase, you will be asked only the essential data to process your order. In this form, you will be offered the possibility to register as a user or continue as an unregistered user.
At the time of purchase of the product, the buyer accepts that the conditions of this service are those that are at that precise moment published in SUECOS and not those that could be previously or will be in the future.
It is also reported that all data requested in these forms will be strictly necessary to carry out the sale of our products.
OBJECT OF THE CONTRACT (DESCRIPTION OF THE PRODUCTS)
The contractual relationship of sale will involve the delivery of a product in exchange for a price determined on the web.
RESPONSIBILITY OF THE CUSTOMER
The buyer agrees to make lawful use of the website and the services provided therein, respecting current legislation and refraining from harming the rights and interests of third parties and SUECOS.
The customer is responsible for the accuracy of the data provided to SUECOS, so it will be responsible for the consequences that may arise from the provision of false or erroneous data on this website.
The customer must respect and accept the general conditions of contracting and legal and privacy notices set out in this website.
Failure to comply with the above may result in the withdrawal or cancellation of services by SUECOS without notice and without the right to compensation, as well as the initiation of legal action to which SUECOS is entitled to go.
RESPONSIBILITY OF SUECOS
SUECOS undertakes to respect the obligations set out in these general conditions of contract established.
For any information or questions, the customer may contact SUECOS through the section "CONTACT US", or through the telephone numbers provided for this purpose in the section "CUSTOMER SERVICE" or via e-mail to the e-mail address: email@example.com indicating the order number or establishing your query.
The language of this web portal will be Spanish, the commercial and contractual information and the communications with the Clients will be carried out in the mentioned language.
ELECTRONIC DOCUMENT FILE
As additional prior information, required in art. 27 of Law 34/2002, of Services of the Information Society, informs the consumer and user that SUECOS will proceed to file the electronic document through which your purchase is formalized and this document will not be accessible.
Any User duly registered or through the purchase option without registration and of legal age can buy in www.suecos.es.
The products offered are distributed to: Spain peninsular and Balearic Islands, Germany, Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Slovakia, Slovenia, Estonia, Finland, peninsular France, Greece, Hungary, Ireland, peninsular Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, peninsular Portugal, Czech Republic, Romania, Slovakia, Slovenia, Sweden.
We do not ship to: Açores, Andorra, Ceuta and Melilla, Iceland, Canary Islands, Liechtenstein, Madeira, Norway, United Kingdom, Switzerland, nor to other destinations not mentioned in the previous section.
Buyers residing outside this territorial scope will only be able to benefit from the online shopping service of this website when the shipping address of the order is within the geographical scope mentioned above.
In case a user wants to proceed with the purchase from other territories, he/she should contact firstname.lastname@example.org by e-mail, in order to coordinate the delivery. In this case the interested user who wants to proceed with the delivery from other territories must take charge through its own transport agency of all shipping costs, fees, returns and / or taxes.
SUECOS reserves the right to decide, at any time, the products offered to Users through the online store. In particular, SUECOS may at any time add new products to those already offered or included on the website. Also, SUECOS reserves the right to stop providing or facilitating access and use at any time and without notice of any of the different types of products offered on our website.
LEGAL WARRANTY OF CONFORMITY FOR GOODS
The items offered on this website are a selection from the SUECOS collection of products that meet the same quality and warranty requirements as the products offered for sale in SUECOS stores.
SUECOS warns that the color of its products displayed on screen may be subject to variations depending on the quality of your computer monitor.
Special offers, promotions or discounts are valid until the date indicated or while supplies last.
SUECOS keeps the information contained in its website up to date. However, if there is any error in any data, SUECOS will proceed to its immediate correction.
The legal guarantee of the products offered by SUECOS is the one established in the Royal Legislative Decree 1/2007 of November 16, which approves the revised text of the General Law for the Protection of Consumers and Users.
The purchase of SUECOS products can be made as set out in the link how to buy.
PRICE AND VALIDITY PERIOD OF THE PRODUCTS
The customer accepts that the economic valuation of some of the products may vary in real time. As a consequence, the price to be applied will be the price in force on the date the order is placed. Notwithstanding the foregoing, this final price will be communicated to the customer in the electronic purchase process in advance and before it proceeds to formalize its acceptance of the purchase.
The prices indicated for each product include Value Added Tax (VAT) and in any case will be expressed in Euro currency (€).
VAT rates may vary depending on the country of destination and the nature of the products in the order.
The prices indicated on the products, unless expressly stated otherwise, do not include shipping costs, shipping insurance or any other additional services and annexes to the product purchased.
Notwithstanding the foregoing, the customer may check and calculate the total price of the product with the exact breakdowns before proceeding to formalize the payment in the purchase process of the web.
- By credit card. Through this means of payment, the customer will have to provide his card number, expiration date and number. To ensure confidentiality, the data will be encrypted and transferred using a security protocol, SSL (Secure Sockets Layer) under secure server to the bank's virtual POS. In no case the card number will be provided to SUECOS.
- Through PayPal: The customer can pay for their purchases through this system as follows:
- If you are already registered in Paypal and have an account. You must enter the email and password of your PayPal account.
- If you are not registered and do not have a PayPal account. You can pay with your debit or credit card, without creating any account. Instructions:
- Click on the "Don't have a PayPal account?" link. Pay with your debit or credit card as a PayPal guest user".
- Fill in the form and click "continue".
- On the next page the order data will be displayed, check that the data are correct and click on "make payment" or "pay" to actually make the purchase.
Within 24 hours, SUECOS will send an email to the buyer, confirming the purchase made. This email will detail the reference code of the purchase, as well as the characteristics of the Product purchased (color, size and model), price, shipping costs and the selected payment method.
The order confirmation sent by SUECOS is not valid as an invoice, only as proof of purchase. SUECOS will send by e-mail the invoice corresponding to the order placed. The buyer, through his personal account, will also be able to download the invoice.
All orders are subject to product availability. The user will be informed of this fact and will be entitled to a refund of the sums paid under it.
RIGHT NOT TO ACCEPT AN ORDER
SUECOS may cancel any order or not accept a confirmed order for the following reasons:
- Technical error
- Lack of availability
- Impossibility of delivery of the product at the address provided.
- Existence of reasons to believe that the order is fraudulent or that the user is a minor.
- Pending litigation of the customer regarding the payment of a previous order
SUECOS will refund in full the amount of the cancelled order.
DEADLINES AND DELIVERY OF ORDERS
The product will be considered delivered to the customer at the time it is available to the customer and signed by the latter's receipt of the same to the transport agency.
The delivery of orders will be made at the delivery address freely designated by the customer in the registration / purchase process once the payment has been executed and confirmed.
In any case SUECOS will not be responsible when the delivery of the product does not take place as a result of the data provided by the customer are false, inaccurate or incomplete, or when the delivery can not be made for reasons beyond the entity that is responsible for shipping, as it is, the absence of the recipient.
Orders will be delivered within a minimum of 1 day and a maximum of 7 days. In these periods will not be taken into account Saturdays, Sundays and holidays and holidays in force in Spain.
If the requested article is in stock the delivery time outside Spain will be take up to 15 days.
In any case, the estimated delivery time for each order will always be confirmed to the Buyer via email.
The shipment of the products is made through the company TRANSNATUR, S.A. with registered address at Calle Algepser, 44-46, Parque Empresarial Táctica, 46980, Paterna - Valencia.
If this is the case, SUECOS will adopt the measures required of a diligent merchant so that the delivery can be made within the agreed time, and if not, within a maximum period of 30 calendar days from the purchase of the product as specified in the current regulations on Consumers and users (art. 109).
If, despite this, the product is still not delivered, the buyer is entitled to summon SUECOS to comply within an additional period appropriate to the circumstances. If the Entrepreneur fails to deliver the goods within such additional period, the Customer shall be entitled to terminate the contract, and the Seller shall be obliged to reimburse, without undue delay, all amounts paid by the Buyer under the contract.
Orders placed outside working hours shall be processed within the next working day. The time periods described above shall be calculated as of this time.
Shipping costs are 2.99 euros. Shipping costs will be free for purchases over 59 euros.
None of the contracting parties shall have any responsibility for any type of failure due to force majeure. The termination of the contract will be postponed until the termination of the force majeure situation.
CHANGES AND RETURNS
Upon receipt of the purchase, the customer may change the size of the purchased item or return it, within 30 days, from the time the user or an authorized third party acquires the material possession of the good, provided that the product has not been used or damaged.
The user is entitled to the replacement of the product, free of charge, in the event that the product does not conform to the specified characteristics.
RIGHT OF WITHDRAWAL
The consumer and / or user will have a period not exceeding 30 days from the date of receipt of the product for the return of the same without stating the reason and without incurring any cost, except for the cost of return, which will be at your expense. The customer may also use the model form provided by the seller.
If the return is due to the delivery of a defective or wrong product SUECOS will be responsible for the return postage, sending us to the transport agency to pick up the order.
In any case, the product must be returned in perfect condition, without proceeding to make use of the product, beyond the verification of its condition.
Detailed procedure on the Returns & Exchanges page.
From the date on which you communicate your decision to withdraw from the contract, the consumer and/or user has a period of 30 days to return to SUECOS in perfect condition the goods purchased.
In both cases, upon receipt of the goods at our facilities we will refund the cost of the products, and may carry a demerit if not received in perfect condition (not be paid shipping costs or reshipping). If the cause of the return is that the returned item is wrong or does not correspond to what was requested in the order, SUECOS will bear the cost of return and reshipment.
Upon receipt of the products by SUECOS it will verify its good condition. Subsequently, it will proceed to send the size requested or to make the refund of the amounts paid on your purchase.
The deadline for reimbursement may be 15 days after receipt of the product. In case of having exercised the right of withdrawal, the refund must be made, at the latest, within 14 calendar days from the withdrawal.
The refund will always be made in the same form of payment used for the purchase. In the event that the payment was made by bank transfer, the interested party must provide the IBAN code so that the corresponding amount can be credited.
SUECOS and the buyer agree to communicate and notify all incidents that occur during the term of the contract of sale, preferably and prior to any other means of communication, by email. The Company's e-mail address for these communications will be email@example.com and the user's/buyer's e-mail address will be the one provided in the new account or quick purchase registration form.
It is reported that email is the preferred means of communication and therefore SUECOS is exempt from any liability arising from the lack of consultation or error in the email provided by the seller.
LIMITATION OF LIABILITY
The Company does not guarantee the absence of viruses or other harmful elements that may cause damage or alterations in the computer system, electronic documents or files of the buyer. Consequently, SUECOS is not liable for damages that may arise from interference, omissions, interruptions, computer viruses, telephone faults or disconnections in the operation of this electronic system, caused by reasons beyond SUECOS, delays or blockages in the use of this electronic system caused by deficiencies or overloads of telephone lines or overloads in the Internet system or other electronic systems, as well as damage that may be caused by third parties through illegitimate interference beyond the control of the Company.
INTELLECTUAL PROPERTY RIGHTS
The entire contents of this website, whether text, images, sounds, files, trademarks, logos, color combinations, or any other element, its structure or design, the selection and form of presentation of the materials included in it, and computer programs necessary for its operation, access and use are protected by industrial and intellectual property rights, owned by the Company or, where appropriate, its licensors, which the user of this website must respect.
Similarly, all trade names, trademarks or logos of any kind contained on the website of SUECOS are protected by law.
The buyer acknowledges that the intellectual property rights on web pages, graphic design and codes are owned by SUECOS, unless otherwise indicated therein. The unauthorized reproduction, distribution, commercialization or transformation of such works, except for personal and private use, constitutes an infringement of the intellectual property rights of SUECOS or the owner thereof. These acts of exploitation may only be carried out with the express authorization of SUECOS and provided that explicit reference is made to the ownership of SUECOS of the aforementioned intellectual property rights.
The data provided by customers in the process of registration and purchase will be used by SUECOS to process orders, manage home deliveries, as well as for internal management of the accounting, tax and administrative organization of the organization.
Your data will be kept for as long as any liability may arise from the contractual measures requested by the data subject (5 years, according to article 1964 CC).
SUECOS will facilitate the use of personal passwords to the user who registers as such on the website. These passwords will be used to access the services offered through this website.
The user must keep the passwords under his exclusive responsibility, assuming the damages or consequences derived from the breach or revelation of the secret.
For security reasons, the password for telematic access to the services linked to the Website may be modified at any time by the user.
The user agrees to notify SUECOS immediately of any unauthorized use of your password, as well as access by unauthorized third parties to it.
We inform consumers that the Online Dispute Resolution Platform ("ODR Platform") is operational for all European Union countries, including Spain.
In the case of Spain, the European Commission has designated the European Consumer Center attached to the Spanish Agency for Consumer Affairs, Food Safety and Nutrition, as the platform's contact point, to assist and support the submission of complaints through the platform.
As of the entry into force of Directive 2013/11/EU of the European Parliament and of the Council of 21 May 2013 on alternative dispute resolution in consumer matters and Regulation 524/2013 of the European Parliament and of the Council, we are obliged to inform about the existence of the platform to our buyers. Hence, we inform our Users that in the event of any dispute with the consumer of SUECOS, there is a new European, simple, multilingual and accessible procedure for the resolution of the same. It consists of the following:
The consumer must access this platform and complete the online complaint form. Once completed, the form will be sent from the same platform. The complaint will be sent to SUECOS, who will propose to the consumer an alternative dispute resolution entity. Once the consumer and the seller agree on the mediation entity that will resolve their dispute, the platform will send the claim to the chosen entity.
JURISDICTION AND APPLICABLE LAW
The parties submit, at their option, for the resolution of conflicts and renouncing any other jurisdiction, to the courts and tribunals of the user's domicile.
In the case of a company, both parties submit, expressly waiving any other jurisdiction, to the Courts and Tribunals of the city of Madrid (Spain).